TaxCloud uses TICs to make sure each item in your catalog is taxed at the right rate (or, for tax-exempt items, not taxed at all), so it’s important to make sure each item is assigned a TIC.
If you can’t find the right tax category for an item in your catalog, you can assign it to the “General Goods and Services” TIC, 00000. TaxCloud automatically assigns products to this TIC as a default, so unless you’ve changed an item’s TIC in the past, it should already be set to 00000.
If there is no TIC for a product or service you're certain receives special tax treatment, TaxCloud will created a new one. However, we require supporting documentation.