If you believe that the wrong sales tax rate is being applied to a transaction, first make sure the following account settings are correct:
- Are all of your physical locations entered in TaxCloud? (See the Locations tab)
- Have you selected every state where you’re collecting sales tax on the Tax States map? States where you are collecting appear in blue or orange.
- Is a complete, verified address being used? Some states require more than just a 5-digit zip code for sales tax rates; a Plus-4 zip code (XXXXX-XXXX) or even a complete address may be necessary to get the correct rate. Address verification ensures the most complete address possible is being used.
If the answer to any of these questions is "no," correct the setting and then recheck the rate. If the answer to all of these questions is "yes" and the rate is still wrong, please email us at firstname.lastname@example.org.
NOTE: As described in our Terms of Service, TaxCloud provides certain indemnification from liability for unintentional errors and omissions in the 24 SSUTA states when merchants use their account with Automated Compliance turned on (or “activated”). We offer this benefit because TaxCloud is certified by the 24 SSUTA states and, as such, has agreements and privileges with these states that help protect you.